Troubleshooting the ASRS

Department:

Circulation

Procedure:

Purpose:

To handle some of the common issues experienced with the ASRS.

Overview:

There are multiple issues involved with the operation of the software for the ASRS as well as the physical machines that make up the ASRS. Each has its own cause and solution, which the managers should be aware of and able to solve.

Required Knowledge/Skills:

Dematic software, FM employees assigned to ASRS, FM work order placement.

Safety Issues/Precautions:

General ASRS safety awareness.

Equipment/Supplies:

ASRS, ASRS workstations, SchoolDude work order system.

Procedure:

Several error messages may occur while working with the ASRS. The primary messages you may see are:

1. Item is not in HK database. This error occurs during the auditing and storing of books.

a. Check the printed receipt and compare it to the item barcode to be sure the barcode scanned correctly.

b. If the barcode scanned incorrectly, scan the barcode again.

c. If the barcode scanned correctly, give the item and printed receipt to the manager on duty, with the item ultimately ending up with the ASRS manager.

i. Check to make sure the item is coded as ASRS material in Sierra. Bring up the container and scan the barcode into the appropriate sector as indicated on the printed receipt. This typically fixes the situation, if not simply store items in another container of the same size.

2. Work Request does not exist.

a. When storing books, you must first create a work order by scanning the barcode under the Activate Store tab.

b. Once the work order is created, return to the Operations tab to store the book.

3. Bin size does not match item size. When storing books, this may come up if the book is designated to a different sized bin.

a. Go to the Inventory tab and create a filter that is Item Number, Equal, barcode. This will bring up the item information for that item which will tell you if it should be a 12, 14, or 18” container. Items must be stored in bins the size that they were originally stored in.

4. If a crane is not moving and it should be several errors can occur that can be reset.

a. Misaligned load, shuttle motion time out, horizontal error, and Vertical Sync Bar Error are the most common errors that cause the ASRS to go offline.

b. Click on the S/RM’s tab to check the status of each crane. If one or both of the cranes show out-of-service in red print then they must be
reset.

c. Right-click on the row with the aisle that is down and choose Place in service. This will bring up a dialog box with multiple options.

d. Only select retry as this will simply attempt to run the same operation. Other options listed i.e. Abort, will delete requested activity
and could result in lost bins/work orders.

i. If the crane does not begin working again, especially with horizontal errors, wait five minutes and try again. If the crane does not begin working the second time, then FM must be contacted in order to come out and further diagnose and reset the system from the back end.
e. Horizontal EDM Error and Communication Error cannot be reset using this procedure however and will require the issue to be called into FM.

i. Before calling FM, log in using administrator username Admin with no password.

ii. Click on the System Startup-Shutdown tab and ensure that all items have a green circle and running, if not click on system startup towards the
bottom of the page and check S/RM functionality.

iii. Call in error to FM if this does not resume functionality.

f. Once FM and/or IT have been called, the ASRS Call Log spreadsheet should be filled out.

i. S: CCLS\ASRS\Call log is the pathway to the file.

ii. Pertinent information including date, a time called, priority, problem description, resolution, and date/time-resolved should be recorded
for every instance FM or IT is called to work with the ASRS.

5. If the CCLIR has a power outage the cranes will not be operational when power is returned.

a. Try resetting them with procedures in item 4.

b. If that does not work login using administrator username Admin with no password.

c. Click on the System Startup-Shutdown tab and ensure that all items have a green circle and running, if not click on system startup towards the
bottom of the page and check S/RM functionality.

d. If this does not work put in a work order with FM to reset the backside computer.

e. If that does not work, Kevin Ledbetter is the contact within IT in order to reset the server that runs the ASRS.

f. Follow the link to the ASRS Server Reset Procedure in order to get the cranes running again in this scenario: https://ASRS Server Reset