Department:

Circulation

Purpose:

To provide email access to the general circulation email.

Overview:

The circulation department maintains an email address that is available to all circulation managers, the Director of Research
Services, and the librarians in the Research services department

Required Knowledge/Skills:

Knowledge of the ITicket System, approval to request access

Safety Issues/Precautions:

None

Equipment/Supplies:

None

Procedure

1. Go to the ITicket website: https://helpdesk.valpo.edu/index.php? And login using your LDAP ID and password in the top left hand
side

2. In the top half of the web page there are several icons. Choose the second from the left titled “Submit an ITicket.”

3. Choose the top option, marked “Help Desk”

4. Immediately after that, click on “Next” located under all of the options. DO NOT CHOOSE LAB SUPPLIES

5. You will then be redirected to an email message page.

6. For the Subject line use “Add moecirc access.”

7. In the body of the email, provide the name of the individual who will be receiving access to the account.

8. Click on “Submit” at the bottom of the page.

9. If the request goes through you will be redirected to a page with your request and a ticket number for reference.

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