Department

Circulation

Purpose

To assist building staff with critical incident reporting about the CCLIR to Library Administration. Notice is provided prior to the written incident procedure being completed and allows Library Administration to be informed early on for events of serious nature.

Required Knowledge/Skills

Texting on a personal cell phone and contact information for Library Administration.

Situation Criteria

1. Any incidents involving VUPD responding to CCLIR
2. Open/ unlocked doors
3. Assaults
4. Building issues that are serious (actual fire, not false alarms)

Safety Issues/Precautions

Appropriate situational awareness.

Procedure

1) Once the situation has moved past the point of critical interaction or crisis, contact the Library's administration: Dean of the Library, Access Services Librarian. 

2) The text is to begin with 411, either Active or Resolved, and a brief 3-4 word description of the incident.

3) After the incident is resolved, complete written incident report forms as usual,  procedure found at: 

S:\CCLS\Circulation & Media\Incident Reporting

4) Offer support and additional resources to students and staff involved in the incident.

Additional resources for students :

The suggested approach would be for a supervisor, and perhaps a person with experience and oversight for the area, to simply talk with the student about the incident. Other resources available to the student include the Dean of Students Office and the Counseling Center.  If the student feels they need some professional help to psychologically or emotionally process the event, the student should arrange for an appointment with the Counseling Center. Crisis hours are available starting at 9 in the morning for students in acute distress or significant risk to themselves or others.

Additional resources list provided by Student Life and Counseling Center

Additional resources for staff:

The University provides some brief, free counseling for salaried and full-time staff, through its Employee Assistance Program (EAP). More extended therapy can be sought through staff insurance. 

Cigna’s EAP program ensures that their counseling services are available via phone or

Tele-Health. CIGNA is offering double the sessions via Tele-Health. Please contact our EAP at 1.800.538.3543.

Additional resources list provided by Counseling Center and HR