CCLS preference is to NOT accept replacement books from anyone. However, to prevent front line staff from being put on the spot, if someone walks in the door with a replacement copy, accepting the book is the right thing to do.

1. Explain to the patron that there will still be a processing cost. Since we no longer need to order the replacement, a $10 charge seems most appropriate.

2. Check the status code of the book. If the code is not l (lost) or $ (lost and paid), and is still n (billed), the record must be updated.

3. The book status should be changed to $ (lost and paid).

4. The patron record should be changed: the manual charge for the processing fee added to it.

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