Viewing the Status of a Request

Owned by Allison Urbanczyk
Last updated: Aug 17, 2021
3 min read

How to view the full details of any service desk request, view a list of all requests you have submitted, and follow up on any open requests

All emails to registrar@valpo.edu open a service desk request, which is assigned to a Registrar team member. Use the steps below to stay informed about the progress being made on your request.

View the Full Details of Any Request

  1. Each time that an update is made to a service desk request, the Reporter (person who submitted the request) is sent an email with the latest information. The email includes a link to the full details of the request in chronological order.
  2. Click on the link to view all details of your request. It can look like either of the examples shown below: a View request link or a Reference number link.

View a List of My Requests

Use the following steps to filter and view all of your requests.

  1. Go to helpdesk.valpo.edu.
  2. Log in using your ValpoNet credentials (the username and password you use for most campus services).
  3. Click on the button on the top, right corner labeled Requests.
  4. Select "My requests."
  5. You will now see a list of all the requests that you have submitted, including their reference number, subject, and status.
  6. Use the filters at the top of the list to view open requests, closed requests, or requests of any status.
  7. Click on the Reference number of any request to see a full history of all updates to the request.


What Is Included?

The list of My requests includes


Following Up on My Requests

Rather than sending additional emails and creating duplicate requests, visit helpdesk.valpo.edu at any time to view your requests and send follow-up messages.

  1. Use the steps in the section above to log in and View a List of My Requests. 
  2. Click on the Reference number of any request to see the full history of updates made.
  3. Click in the Comment box to add a comment.
  4. Click the Add button.

  5. Your comment will be sent to the team member working on your request. You can let them know of any changes or request a status update. You can also include an attachment.



Helpful Tips

Using your email account to reply to any message generated by Jira Service Management also adds to the history of the request and is included in the request view for you and for the Registrar team.

Adding to a request with a Closed status will re-open the request. This allows the Registrar team to easily identify all new questions submitted without them being missed under a Closed request number.

Notification is sent via email to all participants of all updates to a request. This means that when you reply to registrar@valpo.edu about a request, everyone who is listed as the reporter, a participant, or the Registrar assignee will be notified.


For additional assistance, contact the IT Help Desk.