FAQ - Secure Wi-Fi

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Last updated: Jul 18, 2022 by Jessica Wilson

Full wireless services are reserved for current students, faculty, and staff with an active ValpoNet account. Access is available for Windows, Macintosh, and Linux computers, mobile devices with any OS (iOS, Android, Windows Mobile, Blackberry, Palm), as well as other devices like e-readers and gaming consoles.


Question:
Which network should I use?

Answer:
There are three available networks.

  1. valpo-user: use this network for faculty, staff and students.
    1. Students, faculty, and staff should use these instructions to connect.
  2. valpo-guest: this is the secure network for use by guests to campus. It has limited access to the internet and Valpo resources. Password: forevervalpo
  3. VU-Media: this network is unencrypted and is designed primarily for gaming consoles or other devices that cannot perform encryption. 


Question:
Where is the network available?

Answer:
The wireless network is available in all campus buildings, and in some outdoor locations as well.



Question:
If there is full wireless coverage in the residence halls, do I still need to use my wired network connection?

Answer:
The University's wireless network is intended to allow customers to perform basic online activities, such as email and general web surfing. The wired connection in your residence hall room has a faster and more reliable network connection (100mbs) when you plug in, especially for activities like streaming video (such as Netflix, etc) or gaming.


Question:
Why am I sometimes disconnected from the wi-fi network without warning?

Answer:
The nature of wireless connections makes them prone to disruption from other devices, such as wireless telephones, microphones, and video systems; microwave ovens; certain types of motors; rogue devices and wireless printers; and other devices that send signals through the air. Additionally, system updates to mobile devices can cause unexpected device behavior, and the number of devices using any given wireless access point could overload it. Unfortunately, sporadic loss of connectivity must be expected while using the wireless network. For a guaranteed connection, it's best to use the wired network.


Question:
Why do I need to register my device?

Answer:
Students, faculty, and staff must register their devices once a year during their stay at Valpo in order to use our network. This serves several purposes:

  • Each person is given an opportunity to update the device(s) they're using on campus.
  • Each person is given a chance to review the University's Acceptable Use Policy and ensure continued compliance.



Question:
Can I install my own wireless router in my room?

Answer:
Due to the potential for interference with the campus wireless network as well as the possible security exposures that can result from personally installed wireless access points, the use of personal access points on campus is not permitted. This includes wireless routers, wireless bridges, and similar products.

Furthermore, such devices can disrupt network connections for other users on the network. When we locate such devices, the network port servicing the device will be disabled. Contact will be made with the occupant of the room to notify them. Repeated violations will be referred to the Dean of Students. Once the room occupant has verified compliance, we will re-enable the network port.



Still need help?

For additional assistance, contact the IT Help Desk.