The Library.Services@valpo.edu account is the default account for the following:
--all forms created for reporting and statistics gathering within the Research Services Department, and
--the account that the "Ask Us!" is based within.
Approved owners: all members of Library Research Services along with Library Administration and others as determined.
Access: Full access can be granted to others by any owner of the account. For the account username and password, please go to the shared network document: S:\CCLS\Circulation & Media\Admin\Admin documentation\Accounts.xlsx
Status: Once an invitation is accepted, "delegated status" allows the CCLS personnel member access to email via her/his regular @valpo.edu account. For full access (form creation, calendar, settings, etc.), the CCLS personnel member must log into the account directly (using the account's username and password).
Monitoring and Account Replies: The account email is monitored by the Circulation Managers. Standard replies to frequently asked questions can be found within the account's Drive documents. Emails from this account are often forwarded to librarians and others in the CCLS department for direct interaction with the original sending party.
Vacation Settings: When the University is closed for more than one day, it is strongly recommended that this account use a "Vacation Setting" so that replies to emails indicate that the library is closed and when it will reopen/respond to the email.