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FOR BLACKBOARD ADMINISTRATORS: Merging 2-4 sections of an instructor's course is one of the most common service tickets that is received in the

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CITAL/Blackboard project through the JIRA ticketing system, particularly at the beginning of a semester and near the end of a semester, as this is the window that most instructors take advantage of to prepare for upcoming classes.

Being familiar with the course merge process will allow the

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CITAL (Center for Innovation in Teaching, Assessment & Learning) team to resolve this type of service ticket promptly


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This page is retired


Sometimes courses need to

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be unmerged or separated. This is a step-by-step guide for a Blackboard Administrator.

1. Click on system admin. 2. click courses. 3. search for course name. 4. verify status of parent and child coursesImage Modified

courses exampleImage Modified

5. hover over a child's course ID 6. click chevron arrowImage Modified

7. click separate on the menuImage Modified

8. click the button remove parent. 9. click submit.Image Modified

10. the following message will displayImage Modified

11. repeat steps 1-5 12. verify statusImage Modified

jira ticket system responseImage Modified