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View the Full Details of Any Request
- Each time that an update is made to a service desk request, the Reporter (the person who submitted the request) is sent an email with the latest information. The email includes a link to the full details of the request in chronological order.
- Click on the link to view all the details of your request. It can look like either of the examples shown below: a a View request link or a Reference reference number link.
View a List of My Requests
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- Go to helpdesk.valpo.edu.
- Log in using your ValpoNet credentials (the username and password you use for most campus services).
- Click on the button circle with your initials or profile picture on the top , right corner labeled Requests.
- Select "My requestsRequests."
- You will now see a list of all the requests that you have submittedsubmitted requests, including their the reference number, subject (summary), and status.
- Use the filters at the top of the list to view open requests, closed requests, or requests of any status.
- Click on the Reference number of any request to see a full complete history of all updates to the request.
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The list of My requests includes
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Following Up on My Requests
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Using your email account to reply to any message generated by Jira Service Management also adds to the history of the request and is included in the request view for you and for the Registrar team. Once a ticket has been closed, it's best to create a new ticket if there is another issue with which you need assistance. Please do not add a comment to a closed ticket, especially one from a semester ago or more. Notification is sent via email to all participants of all updates to a request. This means that when you reply to registrar@valpo.edu about a request, everyone who is listed as the reporter, a participant, or the Registrar assignee will be notified. |
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