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All emails to registrar@valpo.edu open a service desk request, which is assigned to a Registrar team member. Use the steps below to stay informed about the progress being made on your request.
View the Full Details of
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a Request
- Each time an update is made to a service desk request, the Reporter (the person who submitted the request) is sent an email with the latest information. The email includes a link to the full details of the request in chronological order.
- Click on the link to view all the details of your request. It can look like either of the examples shown below: a View request link or a reference number link.
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- Go to helpdesk.valpo.edu.
- Log in using your ValpoNet credentials (the username and password you use for most campus services).
- Click on the circle with your initials or profile picture on in the top right corner.
- Select "Requests."
- You will now see a list of submitted requests, including the reference number, subject (summary), and status.
- Use the filters at the top of the list to view open requests, closed requests, or requests of any status.
- Click on the Reference number of any request to see a complete history of all updates to the request.
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The list of My requests includes
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Following Up on My Requests
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- Use the steps in the section above to log in and View a List of My Requests.
- Click on the Reference number of any request to see the full history of updates made.
- Click in the Comment box to add a comment.
- Click the Add button.
Your comment will be sent to the team member working on your request. You can let them know of any changes or request a status update. You can also include an attachment.
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Using your email account to reply to any message generated by Jira Service Management also adds to the history of the request and is included in the request view for you and the Registrar team. Once a ticket has been closed, it's best to create a new ticket if there is another issue with which you need assistance. Please do not add a comment to a closed ticket, especially one from a semester ago or more. Notification is sent via email to all participants of all updates to a request. This means that when you reply to registrar@valpo.edu about a request, everyone who is listed as the reporter, a participant, or the Registrar assignee will be notified. |
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