Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Info
titleHelpful Tips

Using your email account to reply to any message generated by Jira Service Management also adds to the history of the request and is included in the request view for you and for the Registrar team.Adding to a request with a Closed status will re-open the request. This allows the Registrar team to easily identify all new questions submitted without them being missed under a Closed request number

Once a ticket has been closed, it's best to create a new ticket if there is another issue with which you need assistance. Please do not add a comment to a closed ticket, especially one from a semester ago or more.

Notification is sent via email to all participants of all updates to a request. This means that when you reply to registrar@valpo.edu about a request, everyone who is listed as the reporter, a participant, or the Registrar assignee will be notified.

...