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Being familiar with the course merge process will allow the ITDA team to resolve this type of service ticket promptly. 

Sometimes courses need to unmerge. This is a step-by-step guide for a Blackboard Administrator.

1. Click on system admin. 2. click courses. 3. search for course name. 4. verify status of parent and child coursesImage Modified

courses exampleImage Modified

5. hover over a child's course ID 6. click chevron arrowImage Modified

7. click separate on the menuImage Modified

8. click the button remove parent. 9. click submit.Image Modified

10. the following message will displayImage Modified

11. repeat steps 1-5 12. verify statusImage Modified

jira ticket system responseImage Modified