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- Each time that an update is made to a service desk request, the Reporter (person who sent submitted the emailrequest) is sent an email with the latest information. The email includes a link to the full details of the request in chronological order.
- Click on the link to view all details of your request. It can look like either of the examples shown below: a View request link or a Reference number link.
View a List of My Requests
Use the following steps to filter and view all of your requests.
- Go to helpdesk.valpo.edu.
- Log in using your ValpoNet credentials (the username and password you use for all most campus services).
- Click on the button on the top, right corner labeled Requests.
- Select "My requests."
- You will now see a list of all the requests that you have submitted, including their reference number, subject, and status.
- Use the filters at the top of the list to view open requests, closed requests, or requests of any status.
- Click on the Reference number of any request to see a full history of all updates to the request.
Following Up on My Requests
Rather than sending additional emails and creating duplicate requests, visit helpdesk.valpo.edu at any time to view your requests and send follow-up messages.
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