Department: Circulation
Procedure: Copiers
Purpose: Copiers are available for public use on all four floor of the Christopher Center. There is also an office copier located in Technical Services. The Circulation Desk is responsible for clearing jams, replacing toner, restocking paper, collecting statistics, ordering supplies, and scheduling maintenance.
Overview: The three (3)copiers for public use as well as the copier located in Technical Services are maintained by the Circulation staff. We will change toner, clear jams, replenish paper (to the public copiers only), collect statistics, and order supplies/maintenance as required.
Required Knowledge/Skills: Copier usage, how to change toner/add paper, phone usage
Safety Issues/Precautions: N/A
Equipment/Supplies: Copy paper, toner, waste toner bottle
Procedure
1. Clearing a Jam:
a. The location of the jam and steps needed to clear it will be displayed on the copier’s screen.
b. Follow instructions on the machine.
c. If the jam cannot be removed:
i. Place “Out of Order” sign on copier.
ii. Contact McShane’s at 1-800-837-1400
iii. Ask for service
iv. Give the University and Christopher Center name
v. Verify open hours
vi. Give the red identification number on the machine
vii. Describe problem
viii. Give name and phone number
2. Replacing Toner/Waste Toner bottle:
a. Machine will tell you when toner is out or waste toner bottle is full.
b. Follow instructions on toner box for replacement.
c. Lay empty toner box on day manager’s desk for reorder.
3. Restocking paper
a. Machine will tell you when paper tray is full.
b. 2nd, & 4th floors have paper in cabinets of Copier room. 3rd floor will need to have paper brought to it from one of the
other Copier rooms.
c. Depress green button on copier for the empty paper tray.
d. Retrieve a ream of paper from cabinet.
e. Remove paper from cover and place in empty paper tray, making sure it does not go over the top of the tray. Any excess paper
may be left on counter.
f. Close paper tray and wait until it has finished lifting. (Noise will stop.)
4. Collecting Statistics:
a. Quarterly, an email will be sent asking for statistics from the copiers.
b. Denote the machines red identification number.
c. After turning on machine push button for ‘Counter Check’
i. Technical Services copier will be listed under the “Additional Functions” button
ii. Find ‘Counter’ and push “OK”.
d. Denote the number on the top line.
i. For second floor copier denote the 101 Total & 108 Total Black numbers.
ii. Subtract the numbers
e. Email the totals to Dee Parker along with the machines red identification numbers
i. Include the subtracted total from the second floor copier.
5. Ordering supplies
a. Toner/Waste Toner Bottle
i. Contact McShane’s @ 1-800-837-1400
ii. Ask for supplies
iii. Give the University and Christopher Center name
iv. Verify hours open
v. Give the red identification number on the machine
vi. Order the toner needed
vii. Give name and phone number
b. Paper
i. Count the amount of paper needed in the cabinets
ii. Contact the Acquisitions department
iii. Order the amount of paper needed
6. Scheduling maintenance
a. Place “Out of Order” sign on machine
b. Contact McShane’s at 1-800-837-1400
c. Ask for service
d. Give the University and Christopher Center name
e. Verify hours open
f. Give red identification number on the machine
g. Describe problem
h. Give name and phone number