Has someone told you to clear the cache or cookies from your browser? It's simpler than you think. Given the variety of devices available, it's best to do a search specific to your needs.

Step-by-step guide

Chrome: How to delete cookies in Chrome on your Windows or Mac computer

Open Chrome - you can either use a keyboard shortcut, or navigate to the Settings menu

To use the keyboard shortcut:

Press the keys [Ctrl], [Shift], and [del] on your Keyboard

To use the settings menu:

In the top right corner of the browser, you will see three dots, which indicate a settings menu.
Scroll down to the bottom of the page and click on “More tools.”
Click on the section “Clear browsing data.”
Under the “Clear browsing data” section, you can customize which cookies to delete based on a specific time range and other options. Check the boxes next to “Cookies and other site data” and “Cached images and files” to clear both cookies and cache.
Finally, you can complete the deletion by clicking “Clear data.”

Other Browsers:

Visit the search engine of your choice, like Bing, Foxfire, or you could even ask Siri or Alexa!
When searching, include the name of your browser (Chrome, Internet Explorer, Edge, Safari, Firefox, Opera, etc), operating system (Windows, Mac, iOS, Android, etc), and either the phrase "clear cookies" or "clear cache."
You will get a webpage with instructions specific to your situation.

Still need help?

For additional assistance, contact the IT Help Desk.

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