/
ImageNow: User prompted to acquire CaptureNow token each time Capture is selected

ImageNow: User prompted to acquire CaptureNow token each time Capture is selected

 Problem

When scanning a document in CaptureNow using the Capturefunction, no scanner token can be found, and a prompt occurs to acquire a new one. With continued scanner usage, all tokens are depleted, and no further scanning is possible.

 Solution

  1. Set permissions for users to allow read and write access to the [drive]:\ImageNow\etc folder. The exact location of the folder will vary by operating system.

    Note: If a token has not been written to this folder, then the user may be prompted for the token one more time after permissions are granted in order for the token to be saved.

      Windows XP:

      • [drive]:\Documents and Settings\All Users\Application Data\ImageNow\etc

      Windows 7 or higher:

      • [drive]:\ProgramData\ImageNow\etc
      • [drive]:\Program Files\ImageNow6\etc
      • [drive]:\ProgramFiles (x86)\ImageNow6\etc

      For Perceptive Content with Windows 7 or higher:

      • [drive]:\ProgramData\ImageNow\etc
      • [drive]:\Program Files\ImageNow\etc
      • [drive]:\Program Files (x86)\ImageNow\etc

  2. Release all tokens pertaining to the problem machine. For instructions on how to do this, refer to How to remove Perceptive Content or ImageNow license tokens using INTool.

  3. Delete the intkinfo.dat file from the \ImageNow\etc folder located in step 1.

  4. Re-obtain the token by scanning a document.

 

Highlight important information in a panel like this one. To edit this panel's color or style, select one of the options in the menu.

 Related articles