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Operational Retention Scores: Training for Advisors

Operational Retention Scores: Training for Advisors

What are retention scores?

The 12-month Operational Retention Model within Starfish produces a score that displays in the student folder for users with the appropriate permissions. It also produces an adjacent list of data points and factors that are directly related to the predicted outcome. The score represents the likelihood that students will begin another term enrolled at the institution or earn their credential within 12-months from the end of the current term.

Why are scores important?

Based on a student's predictive retention score, we are able to provide proactive student support. Students with lower retention scores should be supported in overcoming any challenges and be provided additional guidance and/or resource referrals as needed. Remember that retention scores and score factors are predictions, not determinants. 

Training is Required!

  • Training is required prior to retention scores access. It is imperative that those with access to retention scores understand the appropriate and ethical use of scores and score factors.
  • Access to scores is by invitation only. Users were determined based on best practice and given to specific front-line staff who are in the position to best provide intervention.

REQUIRED Training Video:

A condensed training was created for the purpose of providing a brief overview of three important topics: 1) defining retention scores and score factors; 2) reviewing the advisor view in Starfish; 3) discussing the appropriate and ethical use of scores and score factors.

Watch training video here: Starfish Retention Score Training for Advisors - Valparaiso University

REQUIRED Post-Training Questionnaire

In order to be granted access to retention scores for your students, you are required to complete a very brief questionnaire confirming your understanding of the material provided. Upon submitting the questionnaire, you will be entered into our queue to have your access to retention scores enabled.

Starfish Retention Scores: Training Confirmation


Optional Full-Length Training Provided by Hobsons (Recorded Zoom):

The recording below is a full-length training from Hobsons, recorded during a small-group training session October 2, 2020. All end-users are encouraged to view the full-length training.

Hobsons: Retention Score Training (Zoom Recording)


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