Forwarding Cataloging Problems to Technical Services

All Departments

Updated: 7 June 2019

Purpose: The purpose of this procedure is to provide guidelines for forwarding cataloging problems to Technical Services.

Problems may be brought to the attention of Technical Services via "Incoming Resources" Shelf located in the u-shaped area outside of room 174.

1. Please fill out a slip (located on the incoming resources shelf) with your name and background information from the item in hand.

a. Unclear messages may be returned for additional information.
b. Unsigned messages may result in a low-priority status.

2. While it is not necessary, it is helpful if you can provide:

a. Call number
b. Catalog record number (the bibliographic record number can be pulled from the public screen)
c. Other relevant bibliographic data

3. Please refer technical/electronic issues regarding the following to Alison Downey:

a. OCLC holdings
b. Sierra service disruptions/glitches
c. Broken/bad URLs in catalog

4. For issues regarding Summon, please contact Ruth Connell.

5. For issues with firm order ebooks in the catalog, please contact Pat Hogan-Vidal.

6. If there is a large issue affecting numerous records or resources, or very complex issues, please see Alison Downey.