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Employee Unable to log into TE

Employee Unable to log into TE

This article is designed to guide you to identify and reslove this error.

 Instructions

 

  1. When a newly hired hourly employee logs into TE and receives an error message

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  1. Double check in the POSS screen that the employee has in fact been hired

  2. Try pulling up the employee in the PPTE screen. You may receive this error:

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  1. The issue would most likely be that this job number is missing a field needed for TE. This can be caused by a newly created position, or an old position that has not been used recently in TE. You will need to make sure that the Web Time Entry Form field is set to “detail”

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  1. An additional thing to check, is the Earnings Type under Position Pay Info, Pay Range Information

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Per Jim Crowley:  The missing information on POSD will keep an employee out of time entry.  Anytime the positions are updated, IT will need to recycle the application pool for the change to take effect. Which can be done upon request by the IT department, or it can happen automatically as an overnight update.  Once done you can confirm that the employee does now have access to self service time entry.