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Google Chrome
Mozilla Firefox
Safari
Microsoft Edge
Enabling third-party cookies:If
you are accessing Simple Syllabus via your Learning Management System, you will need to have third-party cookies enabledSimple Syllabus has implemented a cookieless authentication standard. However, if you're still encountering an error, it may be worth reviewing your browser's cookie settings. While our new method doesn't rely on cookies, certain browser configurations can still interfere with the login process. Below is an overview of how to enable third-party cookies on each major browser:
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Click the ellipsis (three dots) symbol in the top-right corner and select Settings
Click Privacy & Security on the left menu. Under Cookies, change the setting to Don’t block cookies
Click the ellipsis (three dots) symbol in the top right corner or click outside the Settings menu to close it.
General Troubleshooting:
As a general troubleshooting tip, particularly if you are not seeing changes that you have made right away, it is recommended that you perform a hard refresh on your browser. A hard refresh is a way to clear your browser's cache for a specific web page in order to force it to load the most recent version of the page. Below is an overview of how to hard refresh on all major browsers:
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Mac: Hold down Command and Shift and then press R, or hold down Shift and click the Reload/Refresh button
Windows/Linux: Hold down Shift and click the Reload/Refresh button, or hold down Cmd and Shift then press R
In addition to this, please try accessing Simple using Incognito mode in Chrome. If this works, then there is potentially a Chrome extension that's interfering with the connection. Many college related extensions (like ProctorU) block pop ups and plugins. These extensions also affect LTI. If this works, you can attempt to turn them all of and then switch them on one at a time to see which one is blocking the connection.
If you have multiple Google accounts, either personal or school related, make sure you are only logged into the account related to your courses. Resetting Chrome may not completely sign you out of your Gmail accounts and you can be logged into multiple simultaneously.
Mozilla Firefox:
Mac: Hold down Cmd and Shift then press R, or hold down Shift and click the Reload/Refresh button
Windows/Linux: Hold down the Ctrl key and press the F5 key, or hold down Ctrl and Shift then b
Open Firefox
Click the Settings icon in the top-right corner of the homepage
Select Privacy & Security
Scroll down to Cookies and Site Data and click Clear Data
Choose whether to delete cookies and/or cache
Click Clear
Click Clear Now to confirm
Safari:
Hold down Command and Option then press R, or hold down the Shift key and then click Refresh
Microsoft Edge:
Hold down the Ctrl key and press the F5 key, or hold the Ctrl key and click the Refresh button