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FOR BLACKBOARD ADMINISTRATORS: Merging 2-4 sections of an instructor's course is one of the most common service tickets that is received in the CITAL/Blackboard project through the JIRA ticketing system, particularly at the beginning of a semester and near the end of a semester, as this is the window that most instructors take advantage of to prepare for upcoming classes. Being familiar with the course merge process will allow the CITAL (Center for Innovation in Teaching, Assessment & Learning) team to resolve this type of service ticket promptly.