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Current Maintenance and Outage Alerts

3/6/20 PERCEPTIVE CONTENT UPDATE:

Information Technology is applying an upgrade and some structural changes to Perceptive Content (formerly ImageNow) over the weekend of March 6-8. This change will not affect your existing workflows or processes, but prepares us for expanding the use of Perceptive across campus.

Items to note about the upgrade follow:

Timing

• System will be unavailable from Friday, March 6 @ 5 pm - Monday, March 9 @ 8 am

Student Impact

• Minimal - students will still be able to submit Registrar Requests and Financial Aid documents, they will remain in queue until the system resumes.

Faculty/Staff Impact

• Minimal - pending tasks will be inaccessible during the upgrade period if not completed prior but will be available when restored.

• Some custom properties will be renamed to create consistency for all users, but the content will remain the same.

Regular Maintenance Window

All IT systems (including Blackboard Learn, Colleague, and DataVU) may be unavailable during these regular system maintenance periods:

• 3 a.m. – 7 a.m. Wednesdays

• 3 a.m. – 7 a.m. Saturdays

Additionally, the Colleague and DataVU systems may be unavailable:

• 5 a.m. – 12 p.m. Sundays

• 5 a.m. – 7 a.m. Mondays, Tuesdays, Thursdays, Fridays

Subscribe to the "System Changes and Maintenance" calendar to see what maintenance work is scheduled on our systems. After loading the calendar, click the "+Google Calendar" link in the lower right corner of the screen to subscribe and add it to your own Google Calendar.

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While IT uses automated monitoring services that often alert us to a problem before it is widespread, sometimes you will notice an issue before we have a chance to address it. If you experience a problem, please call the IT Help Desk at 219.464.5678. If all Help Desk staff members are unavailable, you will be directed to our voicemail. Please leave a message with as much detail as possible so that we can follow up appropriately. Information like your name, a call back phone number, specific error messages, your location on campus, the VU tag number of your computer, and other pertinent details will be very helpful to us as we investigate the problem.

If you are calling after the Help Desk has closed, please leave a voicemail and we will address the problem once we re-open.

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We will also post status updates at our Facebook page (facebook.com/itatvalpo) and Twitter account (twitter.com/itatvalpo). These pages also include tips and tricks to help you get the most out of Valpo's IT services.

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