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- Click the Start button, then Settings or Control panel, then Printers.
- Find and double-click the desired printer name listed in the Printers screen.
- The print queue screen will appear with the currently printing print job at the top of list and allpending print jobs listed below it.
- Look at the top print job's status message. (You may have to drag the column separator to the right to see all of it).
Step-by-step guide - Cancel
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jobs in queue
Usually the top print job (currently printing) is the culprit causing the problem, so try canceling/deleting it first if dealing with a departmental printer. However, you may have to eventually delete (purge) all the print jobs in the list to get the printer to print again. Help Desk staff can purge all public print queues to clear out any old abandoned print requests that may still be waiting to print.
The Cancel command command is used to delete a single print job, while the Purge command the Cancel all documents command is used to clear all jobs from the queue.
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- Pause the print queue:
- In the print queue screen click Printer in the menu bar.
- Click Pause Printing (a checkmark will appear before Pause Printing).
- Cancel a single print job (usually the top print document) in the queue:
- Highlight the top print job in the list.
- Click Document, then Cancel (this cancels only the one highlighted document).
- If you cannot get the top print job to disappear, you may have to recycle the printer once or twice to clear the memory of the printer completely.
- Unpause (restart) Restart the print queue:
- (Remember to unpause restart the queue or the job won't print!!)
- Click Printer, then Pause Printing (checkmark now disappears from Pause Printing option)
- Exit print queue screen.
- Purge all print jobs in Cancel All Documents in the queue: (requires special privileges)
- Click Printer, then Purge Print Cancel all Documents.
- The entire list of print jobs should disappear.
Try printing a second time.
Info |
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title | Printing Permissions |
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Most people on campus have permissions set to cancel only their own print jobs and no one else's. The Purge option is available only to users with special privileges, such as the Help Desk staff, other IT staff, or certain individuals who manage printers for their departments. |
Tip |
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For additional assistance, contact the IT Help Desk. |
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