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In This Article

Using VPN Bookmarks

Configuring Multifactor Authentication (MFA)

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Full VPN Access for Mac

Troubleshooting

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Multifactor Multifactor

Configuring Multifactor Authentication (MFA)

Multifactor authentication is required to use Valpo's VPN client (on Windows, macOS, and Linux), similar to the way banks require a code you receive via text message to access your accounts. You can receive your one-time passcode (OTP) either via e-mail or using any free authenticator app, such as Microsoft Authenticator or Authy. If you would prefer to receive an e-mail at your Valpo Gmail address every time you connect to the VPN, skip ahead to the next section, either for PC/Linux or Mac. To use an authenticator app to receive your OTP instead, follow the steps below.

1. Follow the steps from the previous section of this document for logging into Valpo's VPN in a web browserBrowse to vpn.valpo.edu and sign in with your Valpo credentials. Make sure that the "Domain" drop-down box is shows "valpo" as the active selection. At this point you may be presented with the QR code screen shown below, but if you are not, click on the circle with your initials in the upper-right corner of the screen, then choose Settings from the resulting menu. Click the "Bind Mobile APP" button to bring up a QR code like the one below.
    
    
   
    
   
   
2. In your phone's authenticator app, tap the "+" or "Add" button to add a connection to Valpo's VPN server. The app will require access to your camera to scan the QR code that appears in your web browser, so grant those permissions if prompted to do so.
    
    
3. Once you have scanned the QR code, your authenticator app will generate a six-digit code. Enter that in the box below the QR code and click the "Verify" button. Your phone's authenticator app is now bound to the VPN server.

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1. Go to https://vpn.valpo.edu and select valpo from the drop-down box under "Domain."  Then, click the NEXT button and log in with your ValpoNet credentials.
   
   
    
    
    
2. After logging in from within the Virtual Office VPN page, click on your account initials in the upper right hand corner to bring up the menu. From here, select Downloads.
   
   
    
    
    

3. Select the "Windows.exe" NetExtender client if you are using a Windows 10 PC, or the 32-bit or 64-bit .tgz archive appropriate to your CPU architecture if you are using a Linux machine. Depending on your browser it will either prompt you to download the file to a location you can specify or automatically download it to a default save location.
   
   

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   title Compatibility Note
   DO NOT download the Secure Mobile Access Connect Agent (Windows.msi or Mac.dmg); they are not compatible with our VPN server.

     
   
   
    
    

4. After the download process has completed, launch the installer, which will be called "NXSetupU.exe" in Windows 10. If you are installing on 64-bit Linux you will need to unzip NetExtender.x86_64 and launch the install executable contained in the archive.
    
    
    
5. When you start the NextExtender NetExtender application for the first time, you will need to enter vpn.valpo.edu in the Server field and valpo for the Domain field. (This information will be saved automatically for subsequent logins.)
   
   
    
    
    
6. Authenticate with your ValpoNet credentials to connect to the VPN server. You will then be prompted to enter your one-time password (OTP) from either an automated e-mail or from your phone's authenticator app. If this is not yet set up, follow the steps for configuring Multifactor Authentication above.
    
    
7. On Windows 10, a successful connection will be indicated by the "Nx" symbol in the system tray as shown below.
   
   

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Mac Mac

Accessing the Full Network on a Mac Computer

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1. Open the App Store from the Launcher and sign in with your Apple ID, if necessary. Search for “sonicwall,” then download and install the free SonicWall Mobile Connect app.
   
   
   
    
2. Once the app has downloaded, open it from Launchpad.
   
   
    
    
   
   
3. Click the “Add connection” button, then add the following information and click "Save".
   1. Name: Valpo
   2. Server: vpn.valpo.edu (click "Next")
   3. Username: your ValpoNet username
   4. Password: your ValpoNet password
   5. Domain: valpo
      
       
4. To connect, make sure the "Valpo" connection you just configured appears in the drop-down menu and click the "Connect" button
   
    
5. Enter your multifactor authentication one-time passcode (OTP), either from your e-mail or the authenticator app you configured for Valpo's VPN. Follow the steps for configuring Multifactor Authentication above if you have not yet done this.
    
    
    
6. You are now connected to the VPN. When you 're are finished with your session, be sure to click the "Disconnect" button.
   

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Troubleshooting Troubleshooting

Troubleshooting

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You can also try deleting the existing connection and creating a new one.

A number of users have installed the NetExtender client for PC, only to be presented with a message notifying them that the installation is damaged and that is must be reinstalled. In the vast majority of these cases, reinstallation of the client will still not resolve the problem. In these scenarios, the simplest workaround is to instead install the SonicWall Mobile Connect app from the Microsoft Store and use the VPN feature that is built in to Windows 10. Follow the steps below to set the VPN up this way.

1. Download the SonicWall Mobile Connect app from the Microsoft (linked above)
2. Open the Start Menu and click on the Settings tab, then choose Network & Internet. Select the VPN tab from the left-hand side of the window.
3. Click the plus sign next to the text "Add a VPN connection".
4. Choose SonicWall Mobile Connect from the drop-down menu beneath "VPN provider". The "Connection name" can be anything you want, such as Valpo VPN. The "Server name or address" line must be vpn.valpo.edu
5. The rest of the fields can be left blank or pre-filled. Click the Save button at the bottom of the screen.

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6. You will need to return to this screen to initiate a VPN connection whenever you need to remote in to Valpo's campus network. Just like with the NetExtender client, you will need to use a one-time passcode (OTP) during sign-in when connecting.

If you no longer have access to the device (perhaps the device was stolen, broken, lost, etc.) or the authenticator app that was bound to the VPN server, log please use the following steps to regain VPN access:

1. Log back in to vpn.valpo.edu

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1. using your standard Valpo credentials.
2. You will need to verify that you have access to your Valpo e-mail account by entering a OTP sent to that address for authentication.
3. Now, go to the Settings screen, "Unbind" the app using the orange button under "One Time Password Settings", then repeat the Multifactor Authentication setup process. 
   
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4. To avoid this scenario altogether, you can preemptively generate a backup code from the same Settings screen and store it somewhere safe, like a secure password manager.

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