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- Option #1: Visit the IT Help Desk, located on the ground floor of the Christopher Center and speak with staff directly.
- Option #2: Email helpdesk@valpo.edu with an attached picture of your state ID or passport. We MUST confirm your identity before we can reset your password, NO EXPECPTIONS. This protects your account by ensuring no one can claim to be someone they are not and get access to your account.
- While you may call the IT Help Desk at 219.464.5678, we will not be able to assist over the phone as we can not confirm your identification through this option. You will be required to send a picture of your identification via email or come in-person to visit the desk for further assistance.
*Please note: We may need additional information to confirm your identity, depending on the situation. Please be aware that password resets requiring IT assistance are NOT GUARANTEED to be immediate. While the Help Desk does have hours 7 days a week during the regular academic year, we are not a 24/7 office and recommend always having your own recovery options set up for this reason. Our current Help Desk hours are posted on our website: valpo.edu/it
Got a shared account?
If you have a shared email account that is used by multiple people within your department, the process to change or reset the password is the same as above.
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If you aren't able to visit the Help Desk with your photo ID (Valpo OneCard, state-issued ID, driver's license, passport, etc.), you can scan or take a picture of it (make sure the picture is clear) and send it to helpdesk@valpo.edu. |
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| For additional assistance, contact the IT Help Desk. |
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