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Full text of the policy is available here: Limited Local Administrator Rights - PC

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Answer:
Most software updates should not require administrator-level privileges. If you receive a prompt to login as an administrator, contact the person in your department with local admin rights, or place a request with IT.

Question:
How do I get my local admin credentials?

Answer:
Our system security administrators, Matt Hernes or Jacob Williams, will send you an email with your credentials. The text of the email includes your username and password, as well as instructions on how to login and set a new, permanent password.

Question:
Will my password expire?

Answer:
No! These passwords are set to not expire. This is to help protect the security of the account by making it easier for you to remember your password.

Question:
I forgot the password for my administrator account. How can I get it reset?

Answer:
Submit an ITicket through the Help Desk like you would for other login issues. The request will be routed to the appropriate staff who can reset the password for you. We plan to eventually include these accounts in the Account Management System so you can manage all of your Valpo passwords in one place.

Question:
Will this remove any software already installed on my computer?

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Question:
Do I have to wait for IT to visit my office to take care of installations/updates?

Answer:
It's best if you ask one of the people in your own department with local admin rights to assist you.  If you do need IT's assistance, however - we're working to establish remote access capabilities so we can install software remotely without having to visit their office. This will enable us to fulfill requests more quickly. Users will need to grant permission for us to access your computer. IT staff will not be accessing computers without your permission.

Question:
I have a Mac, will that be affected as well?

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Question:
Can IT track which admin credentials were used to approve a software change?

Answer:
At this time, given our current technical tools and the way our network and computers are configured, the best we can do it determine who is logged into a computer at a given time. We're not able to verify which administrator credentials were used to approve software changes. This may change in the future.

Question:
Why is IT making this change?

Answer:
For multiple reasons.

1. We need to reduce the risk of a campus-wide catastrophe happening as the result of someone unintentionally installing malicious software (such as ransomware) that spreads throughout campus.
   
2. We're also laying groundwork to ensure that we're in compliance with various federal laws that protect the security and privacy of University data, such as the Gramm-Leach-Bliley Act.
   
3. The President's Office has mandated that we do everything we can to reduce these risks to campus.

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