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If you no longer have access to the device or the authenticator app that was bound to the VPN server, log back in to vpn.valpo.edu, go to the Settings screen, and unbind the app, then repeat the Multifactor Authentication setup process. You will need to verify that you have access to your Valpo e-mail account by entering a OTP sent to that address. To avoid this scenario altogether, you can preemptively generate a backup code from the same Settings screen and store it somewhere safe, like a secure password manager.
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